Privacy & Refund Policy:
- Information Collection:
- PROGVEGAS LLC collects only the necessary information required to process your orders and provide a personalized shopping experience.
- Personal information, including name, address, and contact details, is kept confidential and used solely for order fulfillment and customer communication.
- Payment Security:
- We prioritize the security of your payment information. PROGVEGAS LLC uses secure payment gateways to ensure the safe and encrypted transmission of your financial data.
- Data Protection:
- Your personal data is protected against unauthorized access, disclosure, alteration, and destruction. We employ industry-standard security measures to safeguard your information.
- Marketing Communications:
- PROGVEGAS LLC may send promotional emails or newsletters based on your consent. You have the option to opt out at any time.
Refund Policy:
- Return Merchandise Authorization (RMA):
- Returns are accepted within 7 days of delivery.
- RMA requests must be legitimate and meet the criteria specified below.
- Refund Criteria:
- Legitimate RMA cases are eligible for a full refund.
- Cases involving opened boxes, broken seals, or consumption of license services may incur a restocking fee for hardware.
- Refund for software products is subject to approval from the vendor.
- Restocking Fees:
- Hardware returns not meeting RMA criteria may be subject to a restocking fee.
- The restocking fee will be communicated to the customer before processing the return.
- Software Refunds:
- Refunds for software products are contingent on approval from the vendor.
- Software refund requests will be assessed on a case-by-case basis.
- How to Initiate a Return:
- To initiate a return, please contact our customer support within 7 days of delivery, providing details of your order and the reason for return.
- Our team will guide you through the RMA process and inform you of any applicable restocking fees.
For any inquiries or concerns related to our Privacy & Refund Policy, please contact PROGVEGAS LLC customer support. We are committed to ensuring your satisfaction and protecting your privacy.