618 589 1919
5343 Belleville Crossing St, Unit 1019, IL 62226, USA
sales@progvegas.com

Privacy & Refund Policy

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Privacy & Refund Policy:

  1. Information Collection:
    • PROGVEGAS LLC collects only the necessary information required to process your orders and provide a personalized shopping experience.
    • Personal information, including name, address, and contact details, is kept confidential and used solely for order fulfillment and customer communication.
  2. Payment Security:
    • We prioritize the security of your payment information. PROGVEGAS LLC uses secure payment gateways to ensure the safe and encrypted transmission of your financial data.
  3. Data Protection:
    • Your personal data is protected against unauthorized access, disclosure, alteration, and destruction. We employ industry-standard security measures to safeguard your information.
  4. Marketing Communications:
    • PROGVEGAS LLC may send promotional emails or newsletters based on your consent. You have the option to opt out at any time.

Refund Policy:

  1. Return Merchandise Authorization (RMA):
    • Returns are accepted within 7 days of delivery.
    • RMA requests must be legitimate and meet the criteria specified below.
  2. Refund Criteria:
    • Legitimate RMA cases are eligible for a full refund.
    • Cases involving opened boxes, broken seals, or consumption of license services may incur a restocking fee for hardware.
    • Refund for software products is subject to approval from the vendor.
  3. Restocking Fees:
    • Hardware returns not meeting RMA criteria may be subject to a restocking fee.
    • The restocking fee will be communicated to the customer before processing the return.
  4. Software Refunds:
    • Refunds for software products are contingent on approval from the vendor.
    • Software refund requests will be assessed on a case-by-case basis.
  5. How to Initiate a Return:
    • To initiate a return, please contact our customer support within 7 days of delivery, providing details of your order and the reason for return.
    • Our team will guide you through the RMA process and inform you of any applicable restocking fees.

For any inquiries or concerns related to our Privacy & Refund Policy, please contact PROGVEGAS LLC customer support. We are committed to ensuring your satisfaction and protecting your privacy.

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